Bidirection Docs
Put an AI teammate on your website.
Bidirection agents talk to the people on your site and inside your product. These guides walk the console screen by screen — from signing up to reading the numbers a week later.
Start here
Twenty minutes from signing up to an agent answering on your site.
Set up your workspace
Your organization, the people in it, and how they sign in.
- Create your organizationSign up, name the workspace, and land in the console.
- Invite your teamAdd people, pick a role, and know exactly what each role can do.
- Workspace settingsOrganization name, plan, and who gets emailed about new leads.
- Create an API keyServer-side credentials, shown once. Who can see them and how to revoke.
- Set up single sign-onFederate console access to Okta, Azure AD, or any OIDC provider.
Build your agent
Teach it your business, then decide how it sounds and what it may say.
- Scan your websiteThe agent reads your site like a new hire and builds a brain from it.
- Create your first agentThe nine-step composer, and what you can safely skip.
- Add knowledgeBuild a knowledge base, add documents and pages, and test what it retrieves.
- Set guardrailsWhat the agent must never do, what needs a human, and when to escalate.
- Choose or clone a voiceFour stock voices, or record a clip and clone your own.
- Give a Sales Agent a faceTurn one portrait photo into a face your agent wears on calls.
- Connect your toolsWire Zendesk, Slack, webhooks and MCP servers once; any agent can act through them.
Put it live
Prove you own the domain, install one tag, rehearse, then publish.
- Verify your domainTwo ways to prove ownership — a DNS record, or just installing the widget.
- Attach domains to agentsHow attaching narrows authorization, and the trap it sets.
- Install the script on your siteOne tag before the closing body tag. We confirm it from a real heartbeat.
- Preview before you launchRehearse a real call. Preview never counts in your analytics.
- Go live, pause, unpublishPublishing is one deliberate press, and pausing never touches your site.
Run it day to day
What the numbers mean, and what to do with what the agent captured.
Troubleshooting
The three things that actually go wrong, and the fix for each.
Still stuck?
Write to support@folabs.ai with your workspace name and what you were doing when it went wrong. A human answers.